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    24X6 SUPPORT

    24x6 Chat,Phone,Email support to our centers for any VoIP, IVR, ACD, TFN, DID and Dialer related queries and/or Issues.

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    100 MB Cloud Servers

    All our Hosted and / or Cloud Based Hostings are done in India/US Based Premium A+ category Data Centers

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    Free Demo-Best Price-Money Back

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What is IVR :
IVR Solutions IVR is a computerised telephony voice platform, it automates various customer services and gives much needed control to the end user. IVR leverages the latest developments in Computer and telephony industry. IVR provides callers with a menu of options for navigating the phone system to reach the department or phone number they desire. An auto attendant can be quite simple, or it can provide advanced features such as voice recognition and text-to-speech translation. So, When you dial your phone banking A pre-recorded voice greets you, guides to avail various services provided by the bank and Acts as a navigator to get right information sought by you.
Why You Need Interactive voice Response System
Round the clock Customer Support Cost Effectiveness Scalability Helps you to create your Company’s Brand Secure your Business, IVR secures sensitive caller data
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"DID / TFN / Reseller Packages"

TFN Details:

DID / Toll Free Rates

Item DID ( 3 Channels/DID ), 55 + Nations Covered DID with Multiple Channels, USD Channel TFN US/Canada USD MIN(60/60) TFN UK USD/Min(60/60) TFN Australia USD/MIN (60/60) CLI Display/Batter Prices for Higher Volumes 24X6 Support
One Time Setup Charges 20 20 50 50 50 Yes Yes
Monthly Recurring Rental Charges 10 10 20 20 20 Yes Yes
Per Minute Incoming Call Charges 0 0 .035 .070 .085 Yes Yes

VoIP Reseller Prices

VoIP Reseller

Prices ( USD , 1/1 ),( Please confirm Areacode wise details on the day of proposaling since rates are variable , Min Volume to be 3000 USD/Month)

Traffic/Payment/Commitment below 3000-5000 USD/Month B+ Grade Non CLI Wholesale-CC-VoIP Route A Grade CLI-Wholesale-CC-VoIP Route A+ Grade CLI-Wholesale-CC-VoIP Route B+ Grade Retail Non VoIP/Non CC Route A Grade Retail Non VoIP/Non CC Route
US (1.4k Codes)/ UKLL /Canada 0.0065 0.0069 0.0076 0.0065 0.0069
Australia Metro 0.0110 0.0116 0.0128 0.0110 0.0116
Australia Proper 0.0166 0.0175 0.0192 0.0166 0.0175
India 0.0140 0.0150 0.0160 On demand On demand
Bangladesh 0.0350 0.0316 0.0348 On demand On demand
UAE 0.1490 0.1500 0.1650 On demand On demand
Traffic/Payment/Commitment 5000+ USD/Month B+ Grade Non CLI Wholesale-CC-VoIP Route A Grade CLI-Wholesale-CC-VoIP Route A+ Grade CLI-Wholesale-CC-VoIP Route B+ Grade Retail Non VoIP/Non CC Route A Grade Retail Non /Non CC Route
US (1.4k Codes)/ UKLL /Canada 0.0056 0.0057 0.0063 0.0056 0.0057
Australia Metro 0.0109 .0111 0.0122 0.0109 0.0111
Australia Proper 0.0164 0.0167 0.0184 0.0164 0.0167
India 0.0075 0.0077 0.0085 On demand On demand
Bangladesh 0.0296 0.0302 0.0332 On demand On demand
UAE 0.1394 0.1422 0.1564 On demand On demand

Unlimited Inbound Call Center Plans

Plans RATE / SEAT / MONTH(INR) SUMMARY OF UNLIMITED SERVICES UNLIMITED INCOMING US OR CANADA TOLL FREE UNLIMITED MANUAL OUTBOUND US OR UKLL OR CANADA VOIP MINUTES DIALER SUITE INCLUDING INBOUND ACD + PROGRESSIVE / MANUAL DIALER + VOICE LOGGER + DEFAULT AGENT / ADMIN CRM SINGLE TREE IVRS 100MB PREMIUM DATA CENTER BASED HOSTED / CLOUD / VIRTUAL SERVER 24X6PHONE / SKYPE / EMAIL BASED SUPPORT NOC FAIR USAGE POLICY UPTO 1000MINS. ON TFN SEATS AND THEN 90PAISA / MIN PORTING CHARGES:RETAIN YOUR EXISTING TOLL FREE NUMBER MIN. SEATS MIN PAYMENT TO START (EXCLUDING TAXES)
Copper 2400 Toll Free YES NO NO NO NO YES 1000 Free 5 12000
Silver 4600 Toll Free +Manual Outbound Voip YES YES NO NO NO YES 1000 Free 5 23000
Golden 5700 Toll Free + Manual Outbound Voip+ Dialer Suite+IVRS YES YES YES YES NO YES 1000 Free 5 28500
Diamond 6000 Toll Free + Manual Outbound+Dialer Suite+IVRS+100MB Hosted Server YES YES YES YES NO YES 1000 Free 5 30000
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" Vendor Comparison Chart"
Vendor Comparison Chart
1. Professional Support No Seldom Yes Yes Yes Seldom Yes 15 dedicated engineers on support escalation matrix with a 120 second
TAT
2. Support During
Peak hrs
Seldom Seldom Yes Yes Yes Seldom Yes At least 3 Engineers/shift and higher during peak hrs
3. Timely reply from/on Support Seldom Seldom Yes Yes Yes Seldom 120 second TAT with 2 escalations or else refund policies
4. Single Vendor Coordination No No Yes No No No No Single platform for Dialer-VoIP-Hosted Server-IVR-Bandwidth so that there is
no blame game preventing centers downtime
5. Tailor Made
Commercial Models
Yes No Yes No Seldom No No We have all possible models possible
in the universe at un machable rates ,
in case there is any new we are ready
to hear and implement
6. Customized Technical Model No Seldom Yes No Seldom No Seldom Premised-In-house Dialer/Hosted Dialer/Server replications/Distributed /Centralized/ Work from home models are supported
7. Asterisk Advantage, Flexibility & Expertise Seldom Seldom Yes No Yes No Yes We have one of the better teams with vast asterisk experience and
knowledge capable to deploy complexions such as TTS based payment gateway, integration with ERP,SAP,Web Forms,20+ tree IVR's
etc
8. Domestic or Inbound Solutions Seldom Seldom Yes Yes Yes No Yes There are more than 50 satisfied , domestic and inbound clients that we have
9. Low Capex Yes No Yes No No Yes No With us one can start on as low as 10 USD for Dialer+Hosted+VoIP
10. Low Opex Yes Yes Yes No Yes Yes No With dialer rentals as low as 10 USD/Seat and No VoIP commitments
on pay as you go model , A bare minimum opex is attained to help centers scale with investments in right directions
11. Turnkey technology Solution No No Yes No No No No Being a technology company ,
anything or everything except process and leads may be sufficed as per prospects requirement
12. CTI Hardware
Integration
No No Yes Yes Yes No Yes 1/2/4/8 PRI,GSM,VoIP Gateway,Telesynergy CTI,Intel Dialogic,Allo,Sangoma,Digium have been successfully integrated with
asterisk and hard dialers in the past
13. Money Refund Policy No No Yes Seldom Seldom Seldom Seldom After 3 levels of escalations in worst
case scenarios, we process a money refund on a pro data basis within 72
hrs from the request
14. Reference Incentive No No Yes Seldom Seldom Seldom Seldom 10% or higher for every reference
client varying with case to case along with a reseller CRM login
15. TAT for setup/Live PD Calls 48 hrs 24 hrs 2 hrs 1 Week 24 hrs No High 2 hrs for Hosted and 12 hrs for
Premised based Soft Dialer and
48 hrs for Hard Dialer Setup
16. Remote Installation/Support
/Sales
Yes Yes Yes Yes Yes Yes Yes Apart from 3 locations where we
have placed local support engineers,
we handle sales and support
remotely to curb cost raise for the end client converting a cons into a pros by reducing the TAT, In worst case scenarios physical presence of the engineer is procured
17. Backup VoIP No No Yes No No Seldom No With Auto set patterns on the dialer settings, Backup shift is used in case scheduled registry failures are
achieved with the SIP registrar both
on Hardware and Software platforms
18. Backup Server No No Yes Seldom Seldom No Yes Cloned server for all setups
exceeding 80 seats is availed where
in merely a LAN cable swapping
reduces the downtime to less than 60 seconds
19. Backup Dialer/Hosted No No Yes No Seldom No No We hold 3 servers with 100 MB
each to cater to more than 2000
seats on hosted platform where procurements and backups are
planned with pre-sales department analyzing clients' latency from
scheduled locations
20. Issue Resolution
with low TAT
No Yes Yes No No No Seldom Most of the issues are caused due
to on site parameters and thus the training process along with the 26 support points reduce chances of
Issue but when issue evolves/
persists we adhere to a 120 second
TAT policy
21. Commitments
/Lock in period
/Contracts
No Yes No Yes Seldom Often Yes Since the entire system is prepaid
thus For all commercial models
client is free to make any payment
on a pro data basis with no contract,
no lock in period and no
commitments at all
22. Platform Independence No No Yes Seldom Seldom No Seldom we are only hand locked with
Hard Dialer (Server Only) being on windows platform and Soft Dialer ( Server Only ) being on Linux , but otherwise rest all permutations and combinations are possible/feasible
as per clients requirements/ or our suggestion
23. Hard-Soft Dialer Flexibility No No Yes No No No No With us being the only vendor
(known) procuring both Hard and
soft dialers, we hold the choice for
the prospect for selection based on
size and architecture of the client
24. Pre/Post AMC Support Cost High High Free Very High High No Very High Mostly we are operating on opex
modes , whereas for all capex
models such as dialer purchases
we extend another year of support
with an expansion of at least 10
seats and thus we have never
received an AMC in the history of our operation
 
 
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Testimonials

VoIP Minutes Inc has been one of the business boons for my VoIP business here in UAE , For past 4-5 Years , i have struggled to find a reliable VoIP vendor until i interacted with the VoIP Minutes Inc team who gave me a not only a flawless VoIP but flexible support and transparent relationship where i am never worried about my bypassing clientele
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