A predictive dialer dials a listing of telephone numbers and connects answered dials to people making calls, often mentioned as agents. Predictive dialers use statistical algorithms to attenuate the time that agents.

Customer relationship management (CRM) may be a process during which a business or other organization administers its interactions with customers, typically using data analysis to review large amounts of data.

Computer telephony integration (CTI), also called computer–telephone integration or CTI may be a common name for any technology that permits interactions on a telephone and a computer to be integrated or coordinated.

IT as a service (ITaaS) is an operational model where the knowledge technology (IT) service provider delivers an information technology service to a business. The IT service provider is often an indoor IT organization.

it's the ability to take a SIM card from a cell provider in your area and connect it to a device that can then connect back to the phone system and be used for incoming and outgoing calls.

A PRI card is used to connect PRI lines to IP PBX/ IP Telephony Server so that all the IP Phones/ Analog phones (extensions) can make outgoing calls or receive incoming calls using it.

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VoIP, also called IP telephony, maybe a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks US, Canada, Australia, UK, Philippines, Africa, Brazil, etc.